After Care Brand Ambassador - Mad City Windows & Baths // Madison, WI // August 2017 - Current
- Followed up with customers for online reviews.
- Provided instructions over the phone and email to complete online reviews.
- Gathered and verified all required customer information for tracking purposes.
- Acted professionally and patiently when addressing negative customer feedback.
- Referred unresolved customer grievances to designated departments for further investigation.
- Accurately documented, researched and resolved customer service issues.
Leasing Agent - BMOC, Inc. // Madison, WI // August 2017 - Current
- Advertised properties on websites, through social media and in rental guides.
- Showed properties to potential buyers at open houses and by appointment.
- Generated listings for sales and rental properties through calls and referrals.
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand their property needs and preferences.
- Developed and maintained a list of properties suited to different needs and budgets.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and referrals.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Guided clients from beginning to end of the renting process in choosing the right property.
Office Manager - CEP Civil Engineering Professionals, LLC // Madison, WI // July 2015 - August 2017
- Serve as the point person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands
- Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
- Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions
- Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
- Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
- Participate as needed in special department projects
Program Assistant - University of Wisconsin – Colleges // Wausau, WI // 2014
- Interact with staff, clients and vendors on a daily basis to assist with projects
- Utilize Stamps.com to weight and create outgoing mail stamps, along with certified mail
- Use Microsoft Office to prepare mail merge, complex reports, proposals, and other documents as needed
- Human resources administration; update emergency contact, prepare new hire paperwork, and schedule interviews
English Language Learner Assistant - D. C. E Senior High // Schofield, WI // 2013
- Work closely with other counselors, teachers, principals, coordinators and the Assistant Superintendent to develop career programs or classes appropriate to student’s age and maturity
- Reach out to students and discuss step-by-step about college admissions processes, campuses, and stay after school to provide one on one tutoring to students struggling in core classes
- Monitor attendance and follow up with student attendance issues via phone calls and/or letters, email, web alerts to the student with confidentiality, along with students’ grades on Edline, and report to school counselor
- Provide timelines and follow up on college application and questions, seek and invite professionals to speak on academic and career opportunities, and work with community agencies to volunteer
Bank Teller - Valley Communities Credit Union // Wausau, WI // 2013-2013
- Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
- Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
- Complete special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
- Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
- Complie with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
- Maintain customer confidence and protects bank operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
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Choua Khang
739 Topaz Lane
Madison, WI 53714
(715) 551-2453
khanginc@gmail.com
Education
Bachelor of Arts, Sociology & Human Services
University of Wisconsin-Whitewater, December 2013 Skills
- Five years of strong customer service skills
- Excellent research knowledge and problem-solving skills
- Respectful, organize, integrity, open-minded, team player, and flexible
- 80+WPM, Microsoft Office Suite 2007, Photoshop, Indesign, Chromebook, MacBook, Googledoc, Imovie, Photography, Basit HTML knowledge, PeopleSoft, Oracle, GroupWise, Infinite Campus, Social media, Mac & PC OS
- Languages: Read and speak Hmong; Read, write, and speak English
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